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Support Plans
Limited Support Plan
Basic Support Plan
Standard Support Plan
Extended Support PLan
Type of Support
Email Support Unlimited Unlimited Phone Support 20% discounted 5 hour block purchase 10 Hours 20 Hours System Health Check
Annual Semi-Annual Software / Firmware Updates
Annual Case Severity / Response Time
General Guidance >24 Hrs Sytem Impaired
Same Day if submitted by 12 pm PST. First Day Priority if submitted after 12 pm PSTTraining
System Administrator Training (Phone) Phone/Web Conference Training Module Repairs
5 Free Input Module Repairs 10 Free Input Module Repairs 5% Discount on module replacement Loaner Inventory
5 10 System Administrator Settings
Quoted Separately Quoted Separately Quoted Separately 1 Month Custom Report Modification
Annual Site Visit
Optional 3 Day- Quoted Separately Optional 3 Day- Quoted Separately Optional 3 Day- Quoted Separately Optional 3 Day- Quoted Separately Pricing
$750 $2,500 $5,000 $7,250