Support Plans
Limited Support Plan | Basic Support Plan | Standard Support Plan | Extended Support PLan | |
|---|---|---|---|---|
Type of Support | ||||
| Email Support | Unlimited | Unlimited | ||
| Phone Support | 20% discounted 5 hour block purchase | 10 Hours | 20 Hours | |
System Health Check | ||||
| Annual | ||||
| Semi-Annual | ||||
Software / Firmware Updates | ||||
| Annual | ||||
Case Severity / Response Time | ||||
| General Guidance >24 Hrs | ||||
| Sytem Impaired Same Day if submitted by 12 pm PST. First Day Priority if submitted after 12 pm PST | ||||
Training | ||||
| System Administrator Training (Phone) | ||||
| Phone/Web Conference Training | ||||
Module Repairs | ||||
| 5 Free Input Module Repairs | ||||
| 10 Free Input Module Repairs | ||||
| 5% Discount on module replacement | ||||
Loaner Inventory | 5 | 10 | ||
System Administrator Settings | Quoted Separately | Quoted Separately | Quoted Separately | 1 Month |
Custom Report Modification | ||||
Annual Site Visit | Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately |
Pricing | $750 | $2,500 | $5,000 | $7,250 |