VersaCall Offers a Broad Spectrum of Support for the Needs of All Customers
- Dedicated Customer Advocate – Single Point Of Contact for All Customer’s Needs
- Customer Care Group
- Applications Engineering Group
- Repair Depot
- Loaner Stock – Available to Be Overnighted to Customers
- Administrator Services
- Customer Support Plans
Contact a Customer Advocate
858-677-6766
Support@versacall.com
Hours: 6:30AM-3:00PM Pacific Standard Time
Support Plan
Included |
|
|---|---|
Type of Support |
|
| Monthly System Performance Reviews | |
| Email Support | |
| Phone Support | |
System Health Check |
|
Software / Firmware Updates |
|
Case Severity / Response Time |
|
| General Guidance >24 Hrs | |
| Sytem Impaired Same Day if submitted by 12 pm PST. First Day Priority if submitted after 12 pm PST |
|
Training |
|
| System Administrator Training (Phone) | |
| Phone/Web Conference Training | |
Module Repairs |
|
| 10 Free Input Module Repairs | |
| 5% Discount on module replacement | |
Loaner Inventory |
10 |
System Administrator Settings |
1 Month |
Custom Report Modification |
|
Annual Site Visit |
Optional 3 Day- Quoted Separately |
Support Plans
Limited Support Plan |
Basic Support Plan |
Standard Support Plan |
Extended Support PLan |
|
|---|---|---|---|---|
Type of Support |
||||
| Email Support | Unlimited | Unlimited | ||
| Phone Support | 20% discounted 5 hour block purchase | 10 Hours | 20 Hours | |
System Health Check |
||||
| Annual | ||||
| Semi-Annual | ||||
Software / Firmware Updates |
||||
| Annual | ||||
Case Severity / Response Time |
||||
| General Guidance >24 Hrs | ||||
| Sytem Impaired Same Day if submitted by 12 pm PST. First Day Priority if submitted after 12 pm PST |
||||
Training |
||||
| System Administrator Training (Phone) | ||||
| Phone/Web Conference Training | ||||
Module Repairs |
||||
| 5 Free Input Module Repairs | ||||
| 10 Free Input Module Repairs | ||||
| 5% Discount on module replacement | ||||
Loaner Inventory |
5 | 10 | ||
System Administrator Settings |
Quoted Separately | Quoted Separately | Quoted Separately | 1 Month |
Custom Report Modification |
||||
Annual Site Visit |
Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately | Optional 3 Day- Quoted Separately |
Pricing |
$750 | $2,500 | $5,000 | $7,250 |